FAQs
Before using our contact form, please read the list of Frequently Asked Questions below as they can often answer the most common questions more quickly.
If your question is not listed, or if you just want to contact us for any reason, then please feel free to email us at aten@vip.163.com.
-
General Questions:
- 1. Who is Atenovo Industrial Co.,Ltd.? What products does Atenovo manufacture?
-
Atenovo Industrial Co.,Ltd. is a professional neoprene garment manufacturer based in both Nanjing and Yangzhou, China with products shipped to United States, Europe, Japan, Australia, Brazil, etc…
Our focus is on outdoor leisure, fitness gears and water sports products in particular. We pride ourselves on offering a comprehensive range of top quality, tried and tested products at unbeatable prices.
Here are our main products’ details,
(1) H2O Gear,
Neoprene wetsuits for diving, surfing, spearfishing, kayaking etc. as well as neoprene hoods, socks, gloves, life jackets and buoyancy aids for adults and children, UV performance gear like Rash guards, immersion suits, spraydecks and so on.
(2) Fishing & Hunting Gear,
Waders, boots, socks, gloves, shell belts, face masks, dog parka vests, reel covers, etc.
(3) Protective Gear,
Sports protectors like knee pads, brace, sleeve for Prosthetics, Cycling shoe covers, equestrian bell boots, laptop sleeves, bottle coolers etc. - 2. Why choose Atenovo over other options?
-
(1) Professional, dedication to providing 1st class service to our customers and in turn their customers, every time.
A. We have been serving many world branded companies long before Atenovo was born, so we can not only understand our customers but also make the relevant suggestions if needed.
B. We know that our customers are from different areas of the world with different time zones, so we’ve been working hard to be flexible enough in order to meet their needs.
(2) Quality supply.
A. We are committed to offering our customers the very best materials available in a wide assortment of unique designs.
B. As a Chinese manufacturer, we are extremely concerned about providing a consistent, quality line of products that our customers can trust. We stand behind each product. We still believe in the old motto that if you make a good product, it should last and you will earn the trust and loyalty of your customers. We’ve been striving for excellence.
C. We care our workers because we know that all of the products are proudly made by their hands, plus they have been well trained by the experienced from the neoprene business and most of them are from local, which ensures the stable quality;
(3) Timely deliveries and competitive pricing.
A. We are about medium-sized factory with not too much overhead engaged in costs, but still with acceptable production capacity. Monthly capacity for flatlock wetsuit is around 40,000pcs—50,000pcs, and 20,000—25,000pcs for Glued & Blind stitched ones;
B. We only make solid promises on the deliveries as per our customers’ needs and the average lead time is 60-75 days.
Join the Atenovo family by placing a trial order or even developing a prototype with us. You will feel the difference! - 3. Where is Atenovo located? How can Atenovo be reached?
-
The Atenovo headquarters are located in Nanjing, China - the city that continues to inspire our ideas and moreover, our position is very convenient.
Here are the standard ways to reach us,by plane
From Nanjing International Airport
We will come to pick you up from there, which only take about 10 minutes.
by bullet train
From South Nanjing Station or Nanjing Train Station
We will come to pick you up from either station.
- 4.How can Atenovo be contacted?
-
We can be contacted by mobile phone: 0086-153 9677 8118 and desk phone: 0086-(0) 514-8720 2422
By fax:
Or by email: aten@vip.163.com - 5. What’s your working process & What about sample charges?
-
As we are an OEM manufacturer, our standard working process with our customers will be as below:
A. Inquiry--Sampling stage: Customer provide the original samples, or product specs/drawings, and we arrange the counter sample for our customer based on originals or specs/drawings. Or if customer would prefer one of our own designed products, just let us know the style number so we can arrange from our side as well. Basically, our samples are free of charge(less than 3pcs of each), but customers may have to pay for the sample freight;
B. Sample sending & Price quotation;
C. Salesman sample order placement;
D. Official PO follows; - 6.Do you provide product warranty for your products?
-
Atenovo always stands behind our products, and we provide our products with warranties based on normal recreational use and proper care from the original ship date.
Wetsuits: 1 year guarantee & Lycra Products: 3 month
-
Product Questions:
- 7. What is Neoprene?
-
Neoprene, a key material in most of our products, is best known as the material used to make wetsuits for surfing or diving. It was originally developed by DuPont? in 1931 as a substitute for rubber. Its physical toughness, water resistance, flexibility, and usability over a wide range of temperatures make neoprene ideal for a variety of applications and products. It’s a very durable material that lasts up to 50 years.
- 8.How do I wash my Atenovo product?
-
All of our neoprene products can be washed in warm water with mild soap. Rinse the product thoroughly and pat dry with a towel. Then let the item completely air dry before use.
- 9.Are your products waterproof?
-
Atenovo products are water-resistant, but not completely waterproof, unless so stated in the features of a specific item. This means they can withstand and repel limited exposure to water for short periods of time. For instance, if you get caught in the rain, don’t worry—you’re safe. As for diving into a pool with your laptop bag? We wouldn’t recommend it.
- 10.My product has that ‘neoprene smell’ -- What can I do to get rid of this?
-
New neoprene often has something similar to a “new car smell.” Don’t worry, this will dissipate over a short time with normal exposure to air. To speed up the process, we recommend that you try washing your product first. Atenovo products are either hand or machine washable, depending on the product you have purchased. Washing instructions vary, so please check either the inside of your product, its original packaging, or ask us for specific care guidelines.
We recommend washing our products with regular laundry detergent in cold water; if the item is machine washable, it’s best to use the delicate cycle. Whether you are machine or hand washing, all products should be left out to drip-dry. It takes about 1-2 days for our items to air-dry completely.
-
More help:
- 11. Do you only manufacture high-end products? Can you make lower-end cheap products as well?
-
We produce all types of products from lower end price point to high-end products. Take an example of the wetsuits, basically, price determines performance features of the wetsuit & the material used. For cheap entry level products, SBR will be the first option to keep your costs down but this’d definitely keep you warm and there is no stretch material used; middle range—standard watersports wetsuits will be made with CR/SCR material plus 8 way ultra stretch material for underarm & lumbar for best flexibility. High-end ones will be mainly used 100%CR like Yamamoto neoprene #39, which is ECO-friendly & Oil-Free as the main selling point.
- 12.I have a product idea I think you’d be interested in.
-
Thank you for thinking of Atenovo for your great ideas! We do value innovation and take pride in the fact that our customers are interested in sharing their ideas with us. However, it is our corporate policy not to accept or consider unsolicited ideas for new products, features, advertising campaigns, or other materials not currently being offered by Atenovo. The purpose of this policy is to avoid any potential misunderstanding when Atenovo’s products or strategies may seem similar to ideas submitted to Atenovo. We hope you understand our position and greatly encourage you to push forward with your own ideas and products!
- 13. Do you have a printed catalogue?
-
We currently do not issue a printed catalog of everything we carry as there‘re too many styles and we can have further talk as per your specific needs.
- 14.How do you pack our goods?
-
Our standard quotations only include the inner polybag and outer cartons, and we can also specially order the packaging materials as per our customers’ requests. For your reference, the accessories like gloves, boots etc can be packed in the colored boxes or meshbags while the suits are normally packed with polybags.
If your question is not listed, or if you just want to contact us for any reason, then please feel free to email us at aten@vip.163.com.
Join us on WhatsApp
Join us on WeChat
One Stop Solution for All Your Manufacturing, Trading & Sourcing Needs
2023 ATENOVO INDUSTRIAL CO., LTD. ALL RIGHTS RESERVED
51, Weiye Road, Shiqiao Town, Kaifa District, Yangzhou 225101 China